Gen-Z help desk at Home Ministry continues to hear from stakeholders concerned

By Madhu Sahi, Kathmandu, Oct 16: The Gen-Z Help Desk, established at the Ministry of Home Affairs since September 23, continues to receive and address the concerns of Generation Z groups.     

Samrajya Khadka and Rajendra Adhikari from Dailekh, along with Junal Gadal from Morang, have been working tirelessly to respond to phone calls, forwarding concerns to the relevant authorities. The desk officially opens at 10:00 am, but its closing hour fluctuates with the tide of public concern.     

“We sometimes end up spending the whole night at the desk,” Khadka shared, "Most callers come with a host of problems.”     

Though not formally appointed by the government, these volunteers were chosen by Gen-Z groups themselves as their representatives to serve at the desk.     

Adhikari added that their volunteer duty comes with significant challenges. “Some callers request access passes to Singha Durbar, others seek urgent help for injured people in hospitals. At times, procedural compulsions cause delays in our responses, and some callers grow frustrated. Convincing them we're trying our best can be difficult,” he admitted.     

So far, the Desk has recorded 124 grievances, 83 of which are from Gen-Z groups. According to Adhikari, their main focus remains on addressing issues faced by those injured during the recent Gen-Z demonstrations, and assisting the families affected.     

Gadal said that the Desk is also hearing from marginalized communities and victims of cooperative fraud. “Some callers say they feel lighter after simply sharing their problems,” he said. “But our primary focus remains on Gen-Z concerns.”     

Having worked at the facility for less than a month, Gadal says one thing has become clear: there is a significant gap between the citizens and the Singha Durbar. “We’ve come to realize just how unheard many people feel. Our efforts are aimed at easing that gap at least a little.”     

Joint Secretary and Spokesperson at the Ministry of Home Affairs, Ananda Kafle, stated that the Desk was established to address the grievances of the Gen-Z population in the aftermath of the September 8–9 Gen-Z protest.(RSS)