Put citizens first, IGP Karki instructs officers

By A Staff Reporter

Kathmandu, Apr. 9: Inspector General of Police Dan Bahadur Karki has directed police personnel to prioritise service delivery in line with citizens’ expectations, placing the public at the centre of policing and ensuring that their concerns and grievances are addressed appropriately.

Addressing officers virtually from Nepal Police Headquarters on Wednesday, the IGP instructed them on contemporary issues.

IGP Karki emphasised that middlemen attempting to influence service seekers by offering quick or preferential services through inducements must be immediately brought within the ambit of the law. 

He instructed all police offices to ensure transparent, lawful, and efficient service delivery free from intermediaries. He further directed them to appoint citizen facilitators to assist service users and to provide updates on service progress via SMS notifications.

Reiterating a policy of zero tolerance to corrupt practices, IGP Karki stressed that all personnel must remain committed to delivering impartial, transparent, and complaint-free services in strict adherence to prevailing laws, procedures, and systems.

Highlighting the need for transparent and objective criminal investigations, he instructed officers to take firm action against criminal activities at border points, including organised crime, smuggling, and the exploitation of natural resources.

He also called on personnel to demonstrate high levels of professionalism, discipline, integrity, and honesty, and to carry out assigned responsibilities with exemplary conduct and communication.

IGP Karki underscored the importance of adopting strategic security plans to prevent criminal incidents in respective jurisdictions, ensuring effective and planned mobilisation of police resources. He also directed closer coordination with relevant agencies to reduce road traffic accidents and to enhance public awareness initiatives.

On disaster preparedness, he instructed officers to remain vigilant and prioritise pre-disaster drills to minimise loss of life and property. He urged optimal utilisation of available resources during emergencies, greater public awareness in high-risk areas, and stronger coordination with other agencies to improve rescue operations.

He further directed improvements in crowd control and management by addressing past shortcomings and adhering to the principles governing the use of force, with increased emphasis on preparedness through regular drills. He also reminded personnel to maintain high professional standards while using social media and while performing their duties.

During the programme, Additional Inspector Generals (AIGs) Sushil Singh Rathor (Crime Investigation Department) and Uma Prasad Chaturvedi (Operations Department) also issued directives.

The event was attended virtually by central police spokesperson Deputy Inspector General Abhi Narayan Kafle, along with representatives from the Kathmandu Valley Police Office, all seven provincial police offices, Nepal Police provincial offices, highway security and traffic management offices, provincial training centres, special security units, district police offices, and subordinate investigation units.