IBN sets up investor desk

By A Staff Reporter,Kathmandu, Apr. 4: The Investment Board Nepal (IBN) has established an investor facilitation and grievance hearing desk. The desk has been set up to facilitate service delivery under the operation of a One-Stop Service Centre (OSSC).

According to Hemraj Tamang, Joint Secretary at the IBN, the Board is preparing to operate the OSSC digitally. As an initial step, the desk has been established to create a more investor-friendly environment. 

Through this desk, investors can obtain information related to investments, raise issues, and file complaints, he said.

In coordination with the Office of the Prime Minister and Council of Ministers, the Investment Board has outlined a work plan following the establishment of the grievance hearing desk. 

This includes submitting a proposal to the Cabinet for One-Stop Service delivery, preparing for the establishment of the OSSC, coordinating with government agencies and departments, and launching an online portal for One-Stop services.

Similarly, the Board has planned to submit a draft procedure related to the One-Stop Service for approval and ensure budget arrangements, among other tasks.

The Cabinet meeting held on March 27, 2026 had decided to establish and operate a One-Stop Service system under the IBN to provide integrated and timely services to both domestic and foreign investors as prescribed.