Hotline service receives over 1,900 complaints in one month

Kathmandu, April 2: The hotline service (1151) launched by the Ministry of Energy, Water Resources and Irrigation to resolve electricity related problems has become effective.    

The hotline service is receiving a large number of complaints. It was launched in order to resolve problems like dillydallying in work, power cut without notice, irregular meter reading as well as other unnecessary hassles.    

Minister for Energy, Water Resources and Irrigation, Dipak Khadka, directed to address the people's complaints filed at the hotline as soon as possible.    

Ram Krishna Poudel, who is working at hotline service, shared that they have been resolving the problems informing the chief of the concerned offices and distribution centres soon after receiving the complaints.    

Total 1,902 complaints were registered at the hotline service from February 13-March 13 while more than 1,000 complaints have already been registered till March 31, he added. Most of the complaints received at hotline service are related with disruption in power supply and low voltage.    

The service recipients also use Facebook and viber to file complaints and additional human resources have been deputed to address the complaints. (RSS)